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Entergy Louisiana, LLC
Entergy Gulf States Louisiana, L.L.C.
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Have you been impacted by the Gulf Oil Spill?

We at Entergy are mindful of the devastating toll that this crisis has taken on our customers and our communities. We want to let our customers know about services and resources available to help. Listed below are agencies that provide utility payment assistance. Contact the agency in your area to see if you qualify. Renters or Homeowners may apply for assistance.

St. Bernard St. Bernard Parish & Redevelopment Office 504-278-4468
St. Bernard St. Bernard Parish Government
Dept. of Human Resources
504-278-4468
St. Charles St. Charles Parish Dept of Community Services 985-764-7944
St. John the Baptist St. John Community Action Agency 985-536-4955
St. Landry St. Landry Parish Community Action Agency 337-948-3651
St. Martin SMILE Community Action Agency Inc. 337-234-3272
St. Mary St. Mary Community Action Committee Association Inc 337-828-5703
St. Tammany St. Tammany Parish Community Action Agency 985-646-2090
Tangipahoa Quad Area Community Action Agency Inc 225-567-2350
Terrebonne Terrebonne Parish Consolidated Government 985-873-6465
>985-873-6790
Terrebonne Salvation Army 985-872-2436
Terrebonne Catholic Social Services 985-876-0490
Terrebonne The United Way 985-879-2461
St. John St. John Dept. of Health & Human Services 985-536-4955
St. John St. John Parish Dept. of Social Services 985-479-0272
Assumption Housing and Community Development –
Assumption Parish Police Jury
985-369-2026
Lafourche Lafourche Community Action Agency 985-537-7603
Jefferson Parish Parish of Jefferson Community Action Agency 504-736-6164
Jefferson Parish Gretna Community Center 504-376-2144
Plaquemines Parish Plaquemines Parish Community Action Agency 504-392-9567
Plaquemines Plaquemines Parish Community Action Agency 504-297-5404

Community Services/Resources

Get Help

Low Income Home Energy Assistance Program (LIHEAP)
Utility Payment Assistance

The Low Income Home Energy Assistance Program assists low-income households, particularly those with the lowest incomes and disproportionately highest energy costs, to meet their home energy costs by making payments directly to energy suppliers. 

Both homeowner and renter households are eligible to receive LIHEAP assistance, depending on fund availability. For assistance, contact: 

Power to Care Fund

No one should have to choose between food or medicine and electricity. But sadly, many elderly and disabled individuals face these choices every day.  Through the Power to Care, local nonprofit agencies are able to provide emergency bill payment assistance to seniors and disabled individuals in crisis. For more information, contact:

Terrebonne Council on Aging 985-868-8411
St. John St. John Council on Aging 985-651-2984
St. James St. James Dept. of Health & Human Services,
Council on Aging
985-562-2305
Assumption Council on Aging 985-369-7961
Lafourche Council on Aging 985-592-0457

Level Bill

Levelized Billing allows customers to pay approximately the same amount for electric service every month. For example, they pay a lower amount than their actual bill amount during the high-bill summer months, but are required to make it up with higher payments during the low-bill winter months. This creates manageable bills regardless of temperature, volatility of our fuel cost, and usage. Under this program, bills are essentially an average of the customer’s monthly utility costs over a 12-month period. Bills will vary slightly each month. The benefit of Levelized Billing is that fluctuations in bill amounts are averaged out over the year.

Gulf Catastrophe Bill Deferral Plan

The Gulf Catastrophe Bill Deferral program is a new program created in conjunction with the Louisiana Public Service Commission to help qualified residential customers that have been impacted by the Gulf of Mexico oil spill.

To participate, customers must have a local assistance agency (eg: Community Action Partnerships, Council on Aging, Catholic Charities) verify that the customer has been impacted by the oil spill. The customer must also meet that agency’s criteria for emergency bill payment assistance.

The program will allow customers to defer part of their monthly bill for six months and set up payment plan at the end of the six months for any balance that accumulates over the deferral period.

Entergy cares about all of its customers and wants to help those that are in need. Sign up for help today. For more information on the program, customers can call Entergy at 800-368-3749 or click the link below, fill out the information and one of our customer service specialists will contact you.

Gulf Catastrophe Deferrals ( click here).

Deferred Payment Arrangement

A deferred payment agreement (DPA) is an arrangement between the customer and Entergy to pay the customer’s balance in installment payments to be included with future billings. A DPA may be offered to any qualifying residential or small commercial customer. Agreements are generally granted for up to a three month installment period unless extenuating circumstances are present. A DPA is not the same as an extension agreement. In an extension agreement, the customer will pay the balance in less than 30 calendar days from the last bill’s due date. A customer may apply for the DPA by phone. If you are unable to pay your bill on time, please call us at 1-800-ENTERGY (800-368-3749). Entergy may offer a DPA to assist you with your bills.

Food/Counseling/Service Referrals

  • United Way’s 2-1-1 24-hour Assistance Information Line - Click here
  • Catholic Charities Oil Spill Relief Centers location and hours of operation - Click here

Mary Queen of Vietnam
Community Development Corporation
9 AM- 4 PM
4626 Alcee Fortier Blvd.
New Orleans East
St. Anthony Catholic Church 
9 AM – 2 PM
2653 Jean Lafitte Boulevard
Lafitte, LA
St. Bernard Catholic Church 
9 AM – 3 PM
2805 Bayou Road
St. Bernard, LA
St. Patrick Catholic Church
9 AM – 2 PM
28698 Highway 23
Port Sulphur, LA
St. Thomas Catholic Church
9 AM – 2 PM
17605 Highway 15
Pointe A la Hache

Donate

Volunteer

Catholic Charities
http://www.ccano.org/?p=662#more-662

National Audubon Society
http://web1.audubon.org/news/pressRelease.php?id=2580

Coalition to Restore Louisiana’s Coast
http://lagulfresponse.org