Help for Paying Your Electric Bills
When your income won’t stretch any further, there’s help. Programs are
available for both emergency bill payment assistance and long-term relief.
The Power to Care
Project Deserve has now become The Power to Care. Although we have a new name,
our purpose remains the same – helping neighbors in need. Your donation to The
Power to Care will help low-income, elderly or disabled customers pay their
energy bills in times of financial distress.
Your donation will be matched dollar for dollar by the shareholders of Entergy
Corporation up to $500,000.
Click
here for a list of Power to Care agencies for Louisiana. To donate to The
Power to Care, click
here.
Low Income Home Energy Assistance Program (LIHEAP)
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The Low Income Home Energy Assistance Program assists low-income households,
particularly those with the lowest incomes and disproportionately highest
energy costs, to meet their home energy costs by making payments directly to
energy suppliers.
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Both homeowner and renter households are eligible to receive LIHEAP
assistance. For more information on how to apply for assistance, call
1-888-454-2001 or click
here for a list of LIHEAP agencies.
Energy Emergency Deferred Billing Program
Entergy's Energy Emergency Deferred Billing Program is an ongoing program to
assist eligible Louisiana pre-enrolled customers during Louisiana Public
Service Commission declared energy emergency periods. Enrollment can take
place at anytime and, if pre-enrolled in this program when an energy emergency
occurs, a customer pays a part of the resulting bill over a period of 12
months.
How does it work?
The portion of the bill that will be deferred is the amount that is over and
above your previous year's total bill during that same time period (this
amount must be at least $20). For example, if your current bill is $140 during
an energy emergency period, and your bill for the same period last year was
$80, the difference ($60) is divided and paid over a 12-month period.
Who qualifies?
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A person whose income does not exceed one hundred and fifty (150) percent of
the poverty level as established by the federal government and who is
sixty-five (65) years of age or older.
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A person who receives any one of the following:
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Food Stamps
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Temporary Assistance for Needy Families (TANF).
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A person whose sole income consists of Social Security payments.
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A governmentale entity determined by the Louisiana Public Service Commission
as being a vital governmental entity that provides services, the absence of
which could result in imminent peril to the public health, safety and welfare.
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A registered Entergy Critical Care Customer.
How do I sign up?
You may apply for the program at any of the CAP offices that can be accessed
below. Simply bring with you proof of your eligibility and a previous Entergy
bill. Registered Entergy Critical Care Customers will only be asked to sign
paperwork to enroll in the program.
To continue to participate in this program, you will need to re-enroll and
verify eligibility every 24 months.
Click
here for a list of CAP offices by parish.
Customers with Life-Sustaining Medical Equipment Needs
We recognize that losing electric service could affect the well-being of some
of our customers with certain medical problems. If a customer or a permanent
resident in a customer’s home is on life sustaining, electrically operated
equipment, or needs life-sustaining medical treatment that requires
electricity, please call us at 1-800-ENTERGY (1-800-368-3749).
We will discuss the detailed information needed to avoid or delay service
interruption until suitable arrangements have been made. Call to find out how
to arrange for us to obtain a statement from the customer's or permanent
resident's physician.
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